Technology Services

We Facilitate and Coordinate Technology Services

Technical Liaison Services

Lab Connections is available to assist with technical questions from Laboratory staff on a best-effort basis. If requested by Laboratory Staff, we will provide Technical Liaison services to act as a mediator between laboratory staff and hardware/software vendors to assist in resolving complex or elusive systems issues.

This may include:

Keeping vendors actively engaged and accountable
Providing support for staff by acting on their behalf in vendor communications
Assist with opening technical support request tickets
Assist with generating detailed reports of service interruptions
Work on automation and innovation to relieve stress due to reduced staff

Our team will work with your lab staff to learn from them what areas make their job difficult.

Addressing Testing System Malfunctions

Lab Connections understands the significance of resolving Testing System Malfunctions promptly and effectively. With instrument errors and personnel misapplications potentially impacting patient care, we can provide valuable assistance in investigating system nonperformance through the following strategies:

Providing a workflow to respond to QC ‘out of control’ events
Assisting with more advanced aspects, including systematic patient look-back worksheets

Remote Technical Assistance

Lab Connections team of MLS (ASCP) departmental specialists can assist labs with leadership requirements through remote technology. We provide the technical advancements to combat workforce demands.

Applications will be added to tablets that provide real time connection to specialist that can guide staff through:

All departmental competencies and training

Direct observations of testing performance, pre-analytical sample processing, reagent handling, testing procedure and result interpretation
Monitoring, recording, and reporting of test results, result documentation, turn-around-times, and critical value procedures
Direct observation of record keeping for quality control, proficiency testing and maintenance
Direct observation of instrument and equipment maintenance for each department and compliance to maintenance schedules
Direct observation of troubleshooting and corrective action procedures, and appropriate documentation of resolutions
Evaluation of proficiency testing (CAP Surveys) performed by staff. Provide direct observation of accuracy and corrective action for unsatisfactory or unsuccessful proficiency testing.
Coordinate with the staff schedule to ensure all members participate in survey events.
Evaluation of problem-solving skills and their application in the identification, resolution, and documentation of objectives

Chemistry

Maintenance and troubleshooting
Calibration errors
Quality control education and guidance
Advise on corrections to this process in order to mentor staff with the goal of achieving the highest level of accuracy and precision for patient results
Weekly, Monthly and Yearly review of third-party quality control process while monitoring staff progress and training

Hematology

Manual Differential education
WBC morphology and Identification
RBC morphology and Identification
Platelet morphology
Inclusions
Parasites
Body fluid counts

Uranalysis Microscopic

Sediment Identification
Cell identification
Counts

Hemostasis

Coagulation errors and troubleshooting

Blood Banking

Interpreting Tube and Gel results
DAT
Cord Blood Workup
Rhogam workup
Antibody Identification
ABO discrepancies

Microbiology

Plate Reading
Colony Count and Identification
Gram Stain Assistance
Bacterial Identification
Wet Mount and KOH

All Department analyzers

Calibration Verification and Linearity studies
Method comparisons

Training on how to approach vendor’s Tech Support

Training on how to approach vendor’s Tech Support

Pre-Analytical Assistance with processing managers

Post-Analytical

Look-back
Corrective Education
Plan of Correction
Corrective Actions

Quality Assurance oversight

Proactive monthly assessments shall be performed to verify adherence to the Quality Assurance plan
Proficiency testing (CAP Surveys) assessments shall be monitored for accuracy and proper corrective action engagement
Policies and Procedures will be monitored for effectiveness
Development of Individualized Quality Control Plan as set forth by CLIA for the development of risk management to satisfy aspects of testing in which daily QC is not required.
Annual evaluations of LIS calculated values
Provide oversight of documentation for all Quality Assurance activities
Quarterly evaluations of LIS calculated values

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Case Studies

Case Study: Quality Improvements

Quality improvements were achieved through collaboration between the Lab Connections team and Laboratory Staff, verifying the accurate transmission of patient results to healthcare providers and fostering staff confidence in delivering precise diagnostic testing. Statistical analysis of the Six Sigma metric, coefficient ratio, and standard deviation index from peer evaluations were employed to measure the progress […]

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Case Study: Calculated Cost Reduction

Lab Connections is pleased to announce that, with our guidance and collective efforts alongside lab management we have successfully demonstrated a marked improvement in quality while simultaneously realizing a reduction in operating costs over the period of February 1st to April 30th, 2023. This accomplishment has resulted in a measured cost reduction of $4900 in […]